Infrastructure Software Engineer, UW-IT, University of Washington, September 2019–present
Scientific Programmer, Mullins Molecular Retrovirology Laboratory, University of Washington, December 2014–September 2019
Software Development Engineer, Shared Shopping Experience, Amazon.com, February 2014–November 2014
Scoped, designed, and implemented customer-facing features for the Amazon.com consumer shopping website. Contributed code to all aspects of team’s product, including core Ruby on Rails web application, integration with Java-based features of Amazon’s common platform, administrative automation, and customer analytics. Supported team operations as part of an on-call rotation.
TechOps Support Engineer, Amazon.com, December 2012–January 2014
Coordinated internal response for high-impact technical events affecting Amazon’s customers. Developed and improved team-internal tools, including ticket handling automation. Investigated and reported on long-term trends in our ticket handling using our data warehouse and the R statistics package. Addressed low-severity trouble tickets for internal customers. Maintained team documentation.
Web Development Consultant, independent contractor, May 2011–December 2012
Designed and developed member database solution using Ruby on Rails for a private pool club. Worked closely with stakeholders on interaction design, developed structured data model based on legacy forms and spreadsheets, implemented functionality for club managers, members, and physical access control at club.
Technician, Student Diagnostic Center, Hampshire College, January 2010–May 2011
Diagnosed and repaired hardware and software problems in Mac and Windows computers belonging to Hampshire students. Tasks included virus detection and removal, data backup, data rescue, operating system reinstallation, customer service contacts with users. Worked with co-workers and professional IT staff to update web-based ticketing system and make process and workflow improvements.
Fluent second-language speaker of Spanish. Confident presenter and capable communicator. Reliable, friendly, and adaptable.
Bachelor of Arts, Hampshire College, Amherst, Massachusetts. Concentrated in computer science and philosophy; completed a Div III (senior thesis) on computing education.